Equipment Sales – Terms & Conditions
STARARC Global Pvt. Ltd.
1. Scope
These Terms & Conditions govern the sale of security equipment and related accessories supplied by STARARC Global Pvt. Ltd. (“STARARC”). Installation, monitoring, maintenance, and subscription services, where applicable, are governed by separate service agreements.
2. Product Information
STARARC supplies genuine products sourced through authorized manufacturers, distributors, or channel partners. Product images, specifications, colours, and descriptions are provided for reference and may vary slightly from the actual product supplied without affecting functionality.
3. Pricing & Taxes
All prices are quoted in Indian Rupees (INR) unless otherwise stated and are inclusive or exclusive of applicable taxes, duties, and levies as specified at the time of purchase.
4. Order Confirmation
An order shall be deemed accepted only upon receipt of payment or confirmation from STARARC. STARARC reserves the right to decline or cancel any order prior to dispatch due to stock availability, pricing errors, suspected fraud, regulatory requirements, or other legitimate business reasons. In such cases, any payment received shall be refunded.
5. Delivery
Delivery timelines are estimates and may vary due to product availability, courier delays, logistics, customs, force majeure events, or circumstances beyond STARARC’s reasonable control. STARARC shall not be liable for delays caused by third-party carriers.
6. Inspection Upon Delivery
Customers should inspect all products immediately upon delivery. Any shortage, transit damage, or incorrect item must be reported to STARARC within 48 hours of delivery, together with photographs and supporting information.
7. 30-Day Technical Defect Replacement & Upgrade Policy (Online Purchases Only)
Customers purchasing equipment through STARARC’s online platform are entitled to a 30-day replacement and modification policy from the date of delivery for verified manufacturing defects or technical malfunctions only.
During this 30-day period, customers may also choose to upgrade to another compatible product by paying the applicable price difference, subject to product availability.
This policy does not cover:
- Physical, accidental, cosmetic, or water damage.
- Improper installation or misuse.
- Unauthorized repairs or modifications.
- Damage caused by power surges, fire, flooding, lightning, vandalism, theft, or negligence.
- Normal wear and consumable components.
8. Manufacturer’s Warranty
Products are covered under the applicable manufacturer’s warranty. Warranty claims shall be processed in accordance with the manufacturer’s warranty policies. STARARC will reasonably assist customers with the warranty process where applicable.
9. Returns
Products may only be returned where expressly permitted by STARARC’s published return policy or where required under applicable law. Returned products must be complete, unused (unless returned due to a verified defect), and include all original packaging, accessories, manuals, and proof of purchase.
10. Installation
Unless specifically purchased, installation services are not included in the equipment purchase. STARARC shall not be responsible for improper installation performed by third parties.
11. Limitation of Purpose
Security equipment is designed to reduce security risks but cannot eliminate them entirely. No security system guarantees prevention of burglary, intrusion, theft, fire, vandalism, property damage, or personal injury.
12. Limitation of Liability
To the maximum extent permitted by applicable law, STARARC’s total liability arising from the purchase or use of any product shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
STARARC shall not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of profits, business interruption, data loss, property loss, or other consequential losses.
13. No Insurance Substitute
STARARC products are intended to reduce risk and are not a substitute for property, business, health, or life insurance. Customers remain responsible for maintaining appropriate insurance coverage.
14. Software & Mobile Applications
Certain products may require manufacturer-operated software, mobile applications, cloud platforms, firmware, or internet connectivity. Such software and services remain subject to the applicable manufacturer’s licence agreements, terms of service, and privacy policies.
15. Intellectual Property
All trademarks, product names, logos, software, documentation, and intellectual property relating to third-party products remain the exclusive property of their respective owners. STARARC makes no claim of ownership over third-party intellectual property.
16. Force Majeure
STARARC shall not be responsible for delays or failure to perform arising from events beyond its reasonable control, including natural disasters, government actions, strikes, pandemics, supply chain disruptions, transportation delays, cyber incidents, or utility failures.
17. Customer Responsibilities
The customer is responsible for:
- Providing accurate delivery information.
- Using products in accordance with manufacturer instructions.
- Ensuring installation is performed correctly where STARARC is not the installer.
- Protecting products from misuse and environmental damage.
18. Severability
If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms & Conditions, together with the order confirmation and invoice, constitute the complete agreement relating to the purchase of equipment and supersede all prior discussions, representations, or understandings relating to such purchase.
20. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India. Any dispute arising from the purchase of equipment shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over STARARC Global Pvt. Ltd.’s registered office.